Opifex Brief For HVAC, plumbing, and electrical companies
Know what to bringbefore you roll. Your customers answer a few guided questions from their phone. You get a dispatch report with a pre-diagnosis and truck-load suggestions before the tech leaves the shop.
See it in action This is what changes What you get from a voicemail vs. what you get from OpifexBrief.
WITHOUT OPIFEXBRIEF
Voicemail — 11:47 PM
“Hi, this is Jane, my AC is making a weird noise and it's really hot in here, can someone come out? My number is 602-555-0147.”
What you know:
Name, phone number, “AC noise.”
No address. No model. No diagnosis. No truck load.
WITH OPIFEXBRIEF
Tech Dispatch Report
Your HVAC Company
HIGH
Just now
Customer
Jane Martinez(602) 555-0147 · Prefers text
Pre-Diagnosis
Strange noise: Buzzing / humming
Faulty contactor, weak capacitor, or loose wiring
Suggested Truck Load
Multimeter Standard tool bag Capacitor tester Replacement capacitors (35/5, 40/5, 45/5 MFD) Contactor
Choose your trade Every trade gets its own diagnostic question tree and truck-load logic.
How it works No app store. No phone tree. Just a link.
1
Customer scans your QR code On your business card, truck wrap, website, invoice, or Google listing. Opens instantly in their browser.
2
A few guided questions Smart branching logic asks the right follow-ups. Audio recording captures sounds no phone call can describe.
3
Tech gets a dispatch report Pre-diagnosis, suggested truck load, urgency flag, and access notes. Delivered by SMS and email in seconds.
Your customers already have this installed.
Built for the trades Every feature solves a real problem that small service companies deal with every day.
🎙️
Audio recording A 15-second clip replaces 10 minutes of "what kind of sound is it?" on the phone.
📸
Data plate photo The customer snaps the equipment label. You know the make, model, and age before dispatch.
🚚
Truck load suggestions The report tells the tech what to bring. Fewer second trips. Pure margin.
⚡
Urgency flagging Hissing sounds, burning smells, and vulnerable occupants get flagged automatically.
🏷️
Your brand, your URL Customers see your logo, your colors, your name. It looks like your tool, because it is.
📱
No app download Works in any browser. Add to home screen for an app-like experience. Zero friction.
Fits where you already are One link. Put it everywhere.
Business cards
QR code on the back
Truck wrap
Every stoplight is a billboard
Website
Replaces your generic contact form
Google Business Profile
"Request Service" link. Works at 2am.
Post-service text
"Next time, skip the phone."
Invoice footer
QR code on every invoice you send
Simple pricing One plan. Everything included. Cancel anytime.
$49 .99 /mo
per company
✓ Branded intake page with your logo and colors
✓ Unlimited customer submissions
✓ Diagnostic pre-analysis and truck load suggestions
✓ SMS and email notifications
✓ Printable QR code assets
✓ Audio and photo capture
✓ Dashboard with full intake history
See it in action If it catches one job a month that would have gone to voicemail, it pays for itself.
Questions Everything you need to know before signing up.
What is OpifexBrief? +
Does my customer need to download an app? +
How do customers find it? +
What does the customer see after submitting? +
What does my team see? +
What trades does OpifexBrief support? +
How accurate is the pre-diagnosis? +
What about emergencies? +
What does it cost? +
What if my customer would rather just call? +
Opifex Brief
Master Craftsman. Prepared.
A Madcow Venture Company product.
© 2026 Madcow Venture Company LLC. All rights reserved.